1.1 Ordering process

The order and purchase process is only possible after the creation of a customer account and/or the customer's login to the online shop, whereby the customer must follow the various sequential steps of the order process that will allow the purchase to be registered.

Terms and Methods of Payment

Once the order process is completed in the customer's personal account, the purchase will be registered and the customer will have a deadline, indicated in the selected payment method, to proceed with the payment. At the end of this period, if there is no confirmation of payment, the order will be cancelled.

Some payment methods allow you to save the data necessary to carry out the payment transaction. However, in this context, no personal data of the customer will be stored, so such data management must be done directly with the service provider. An exception must be made for situations in which the service provider allows personal data management to be carried out directly on our website, in which case, provided that it complies with the applicable legal provisions, the indications issued by the provider, in particular on personal data protection, shall be complied with. In either case, no data relating to payment information provided by the customer will be retained unless the customer has given his prior express consent.

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Credit card

The customer can make the payment with a credit card and thus benefit from the liquidity conditions offered by his bank.

 

Is it safe to make an online payment with my credit card?

All transactions made on our website are secure.

When you pay for services on our platform and you are based in Europe, the payment process involves an additional verification step to help make payments more secure. Strong Customer Authentication (SCA) is the name of this security layer.

SCA is for online card payments when both the seller's and buyer's bank are located in the European Economic Area (EEA) or in the UK. It helps authenticate these transactions and protect against fraud.

How are credit or debit card payments processed?

After selecting the credit or debit card payment option and clicking on "Buy", the customer will be directed to the website of the entity guaranteeing the payment transaction where he/she must enter the necessary credit card details: the card number, the expiry date and the respective security code. Finally, the customer must click on the "Make payment" button.

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If the payment is refused, an error message will appear in the shopping cart window. In this case, it is recommended that you try the transaction again. If the problem persists, it is recommended that you contact your bank or credit card company for further information.

Once payment has been made, the amount will be debited from the customer's credit card account. If for any reason it is necessary to cancel the order, either in whole or in part, the amount will be refunded within five working days. In general, the transaction will be reflected on the statement for the month following the purchase if a credit card is used, or directly to your account after three working days from the date of purchase if a debit card is used.

Please note: payments are always made in Euros, even if prices are displayed in other currencies. Some banks may charge currency conversion fees. GYMDATE is completely unaware of this procedure and is therefore not responsible for it.

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Bank transfer

If the customer prefers not to pay for the order at the time of placing the order, he/she can choose to pay later by bank transfer. The order will only be dispatched once we have received confirmation from the bank that the bank transfer has been credited to our account.

It is advisable to indicate the order number in the concept of the bank transfer and send proof of this to our Customer Service.

Any additional fees charged by the bank will be charged to the customer.

If GYMDATE does not receive payment for the order within 5 days, the order will be cancelled.

 

Note: Estimated delivery dates may vary depending on the day the order is placed and whether the following day is a working day or not.

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Cancellation of orders

The customer may only cancel the order before the respective payment and processing of the order. If this is the case, this can be done by selecting the option "Orders", available in the personal area of your customer account. To do so, the customer must select the order to be cancelled and click on the "Cancel Order" button. Once the order has been cancelled, a message will be displayed requesting confirmation of the cancellation.

Please note: Order cancellation is only possible through the above mentioned process. Any request made by other means will not be considered.

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1.2. Delivery process

Once the order is shipped, the customer will receive a confirmation email with the corresponding invoice, a tracking number and a link to track the order on the website of the selected courier.

The customer can also access this tracking link by logging into their GYMDATE account and clicking on the "Orders" tab, which is available on the login page by clicking on the "Track Order" option. 

It is possible that, at the time the shipment confirmation with the corresponding tracking number is sent to the customer, no result is obtained, the updated order information may take some time to be updated depending on the transport company and the date on which the order is placed.

Orders are delivered from Monday to Friday, excluding local or national holidays, to the address indicated by the customer when placing the order.

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Delivery Services

GYMDATE provides regular delivery services that are subject to each courier company's own procedures, in particular with regard to shipping methods, delivery times, costs and constraints associated with the requirements of the orders to be delivered, as well as the mechanisms for validating the order, the identity of the recipient of the purchase or of the third party representing it. GYMDATE is not responsible for any change in the conditions of the service provided by the courier companies, being solely responsible for ensuring that the procedures followed by them in the delivery process correspond to the terms in force at the time of the conclusion of the purchase. The specificity of some product segments may justify the establishment of a minimum purchase value, which will always be indicated at the first stage of the order process.

 

Warning: delivery times, counted from the date of actual dispatch of the order, are indicative and are therefore only considered valid when there are no physical or structural impediments (e.g. incorrect addresses or force majeure, such as strikes, loss of connection, weather, etc.).

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The customer may therefore choose to receive the order at an address of his choice (with the exception of P.O. Box deliveries). To do so, he only needs to provide an address where he will be present from 9 a.m. to 8 p.m. on the day scheduled for delivery. A delivery attempt will be made by the courier of the chosen transport service at the address indicated.

Note: It is not possible to choose a specific delivery time, as the delivery will be conditional on the courier's route on that day, a route which is established exclusively by the transport service.

The indication of an incorrect or incomplete delivery address may result in the order being returned to GYMDATE, which may result in additional costs for the customer. For this reason, it is strongly recommended that the customer always ensures that the delivery address indicated at the time of placing the order is correct and complete. Once the order has been finalised, it is not possible to change this address or the billing details provided.

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Warning: in any case, for reasons of service organisation and distribution procedures of the transport companies, the recipient's identification data will be printed on a label to be placed outside the transport box. As these are personal data of the customer, it is advisable to destroy or delete them after receipt of the order in order to prevent these data from being consulted by third parties after the disposal of the packaging at the recycling points.

Shipping costs

Shipping costs are automatically calculated by the system and may vary according to the following circumstances:

- actual or volumetric weight (whichever is greater);

- total amount of the order (in promotional campaigns, free shipping may be offered for orders of 80 € or more only available in mainland Spain and orders over 120 € in the rest of the areas where the service is provided).

- The shipping companies' tariffs, which are subject to periodic updates.

Shipping costs are automatically updated as products are added to the shopping cart.

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Reimbursement of shipping costs

There are three situations in which reimbursement of shipping costs may occur:

1) Non-delivery of the order for reasons attributable to GYMDATE or the courier service: the customer will be reimbursed in full for any amount paid for shipping. A member of the returns and refunds area of GYMDATE Customer Service will contact the Customer to confirm the right to a refund and provide any further clarification on this matter.

2) Error in the product(s) shipped or shipment of defective product(s): the Customer shall be entitled to a refund of the total amount eventually paid for the delivery, only if the error or defect is verified in all the products shipped. 

3) Right of withdrawal from the contract: in accordance with Articles 9 and 11 of Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the customer may exercise his right to withdraw from the contract within 14 days from the day on which the customer, or a third party designated by him other than the courier, acquires physical possession of the product ordered or, if the order is composed of several items to be delivered on different days, from the day on which he acquires physical possession of the last of the items delivered.

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In order to exercise this right, the customer must send GYMDATE, before the end of the period indicated above, an unequivocal declaration of withdrawal from the contract, using the freely resolvable electronic form available. In this context, GYMDATE shall reimburse in full the amount that the Customer has paid for delivery, with the exception of: 

(a) any additional costs resulting from the choice of a type of delivery other than the lowest cost standard type of delivery provided by Gymdate; 
b) any cost of returning the order as a result of this exercise of the right of withdrawal. 

In any case, the customer shall bear the cost of returning the items to our warehouse.

Within 24 hours, Gymdate will acknowledge receipt of the customer's intention to withdraw from the contract. The refund will be made without undue delay and within 15 days of receipt of the returned items, with prior notice, at our warehouses.

Note: Refund can be made using the original payment method or by means of a refund voucher. The choice of the method of reimbursement by means of a voucher is subject to the express expression of this wish by the customer. In this case, the customer accepts the condition that the refund voucher is valid for 12 months from the date of issue of the voucher, after which no refund is possible.

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Procedures applicable in the event of registration of incidents.

In the event that an order is returned to GYMDATE for reasons attributable to GYMDATE, the full amount paid for the purchase, including shipping and return costs, will be refunded.

The customer may opt for a refund in the original payment method or by means of a refund voucher which can be used for a future order. The voucher will be valid for 12 months from the date of issue. After this period, there will be no refund. In the event that the original payment was made by bank transfer, the customer will be contacted, with prior authorisation, to provide us with the bank details necessary to make the refund.

If the reason for the unsuccessful delivery and return of the order is the responsibility of the courier service, regardless of the method of payment chosen, the customer will have to submit a written complaint which will be analysed by the courier service. Alternatively, and subject to the prior express consent of the customer, such a complaint may be sent to the courier service as a supporting document of the incident created by the non-delivery.

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1.3. Suggestions and complaints

Customer feedback is very important to GYMDATE as it allows the implementation of improvements in the services provided. Therefore, if for any reason customers are not satisfied with our services or with any of the products purchased or even if they have any suggestions, we would appreciate it if the customer would inform us within 14 days of receipt of the order by the recipient, or a third party designated by the recipient, through any of the channels of contact with Customer Service.

If the customer has received a defective or damaged product or if the product received is different from the one the customer actually purchased, he/she will have to attach a video to the complaint or, as the case may be, photographs in which both the reported problem and the state of the package or box in which the order was delivered can be clearly seen.

The customer must also keep, until Customer Service indicates otherwise, not only the defective, damaged or non-conforming product, but also the respective cardboard box or package of the delivery.

If at the time of delivery of the order the external appearance of the carton or package is not in perfect condition, the customer must refuse the order, otherwise we cannot follow up the complaint.

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Note: If, as a result of the acceptance of a submitted claim, the customer receives a product offer coupon for use on a future purchase, this must be used within the validity date indicated on the coupon to avoid out of stock of the replacement product.